Refund policy

RETURN & REFUND POLICY

Effective Date: March 2026

Thank you for purchasing from ZenBox (zenboxjp.com). As all orders ship internationally from Tokyo, Japan, please review our return and refund policy carefully before placing your order.

1. SUBSCRIPTION CANCELLATION
You can cancel or modify your subscription at any time through the subscription management link included in your order confirmation email.

If you are unable to locate your subscription management link, please contact us at customer@zenboxjp.com at least 7 days before your next billing date, and we will process the cancellation on your behalf.

Cancellations take effect at the end of your current billing period. No partial refunds will be issued for unused portions of a prepaid subscription plan (3-month or 6-month plans).

2. REFUND ELIGIBILITY

Due to the nature of our products (bath salts and personal care items shipped internationally), refunds are available under the following circumstances:

(a) Damaged or Defective Products: If your order arrives damaged or contains defective items, you must notify us within 3 days of delivery with photographic evidence. We will issue a full refund or replacement at our discretion.

(b) Missing Items: If items are missing from your box, contact us within 3 days of delivery. We will ship the missing items or issue a partial refund.

(c) Non-Delivery: If your order does not arrive within 45 days of the ship date and tracking confirms it was not delivered, we will issue a full refund or reship the order.

3. RETURNS

Returns of unopened products in original packaging are accepted within 3 days of delivery. Return shipping costs are the customer's responsibility.

A full refund of the product price will be issued upon receipt, provided the packaging shows no signs of dirt, damage, or tampering.

If any packaging damage, soiling, or signs of opening are found upon inspection, the return will be declined and no refund will be issued.

Due to the international nature of our shipping (Japan to your country), please note that return shipping costs from your country to Japan may be significant. We recommend contacting us before initiating a return so we can discuss the best resolution for your situation.

If a product is defective or damaged, return shipping costs will be covered by ZenBox.

4. NON-REFUNDABLE SITUATIONS

Refunds will NOT be issued in the following cases:

- Change of mind after the order has shipped
- Dissatisfaction with the selection of bath salts (selection is curated by ZenBox and varies each month)
- Failure to pay customs duties or import taxes upon delivery
- Refusal of delivery for any reason, including customs charges
- Packages returned to sender due to incorrect address provided by the customer
- Opened or used products (except for defective items)

5. CUSTOMS DUTIES & REFUSED DELIVERIES

If you refuse delivery of your package due to customs duties, import taxes, or any related fees:
- No refund will be issued
- ZenBox is not responsible for any customs charges, as these are imposed by your country's authorities

6. HOW TO REQUEST A REFUND

To request a refund, email customer@zenboxjp.com with:
- Your order number
- Description of the issue
- Photos (for damaged/defective items)

We will respond within 48 hours and process approved refunds within 5-10 business days to your original payment method.

7. CHARGEBACKS

We encourage customers to contact us directly at customer@zenboxjp.com before initiating a chargeback with their bank or credit card company. We are committed to resolving issues fairly and promptly.

CONTACT
Email: customer@zenboxjp.com
Response time: Within 48 hours

Last updated: March 2026